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What details do I need for a bank to trace a payment by cheque made into my account?

A customer says she has paid but I cannot find an amount that matches on my statement. I want to ask her to consult her bank as to when the cheque was cashed.

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2 Responses to “What details do I need for a bank to trace a payment by cheque made into my account?”

  1. v b said:

    Tell her to get the back of her check. It will show the date and account number it was deposited into. Also ask for a copy of her bank statement where it cleared. This will help if the date isn’t clear.

  2. sweetshady said:

    you’ll need the cheque number, the date it was written and the amount it was for and the exact details of the payee




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