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Why does the student finance website keep deleting the zeros off my account number!?

My account number is like this 00012345, and when I put it into the student finance website and entered it, all the zeros had been deleted! it did this every time I put it in. Is this normal? should I phone them up to get them to change it?

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One Response to “Why does the student finance website keep deleting the zeros off my account number!?”

  1. mike-from-spain said:

    account numbers like this often have the leading zeros removed. You may have to enter them, as they page may be accepting 8 digits, but once you have done that, the leading zeros are just not shown.




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