Is it legal for a hotel in England to demand a credit card before check-in? When payment already cleared?
I recently booked a hotel and paid for it by debit card. The funds were cleared 5 months ago. On arrival the receptionist demanded a credit card “in case” I ordered anything extra, but then went on to say it was a condition of my stay. Semi-apologetically she added that it helped security, but why not ask for my passport in that case? I had taken it due to recent problems here, but they didn’t ask for that. Nowhere in their advertising does this company say they refuse customers without a credit card. Quite patronisingly she informed me a debit card “would do” but this is not the point. I had already paid for my stay.